Returns & Exchanges

Due to the perishable nature of our plant-based bars, GoMacro cannot accept returns; however, we are committed to your satisfaction and will replace or refund any order that arrives damaged or fails to meet our high quality standards.

Return Process

• 1.
  Contact Support

  Reach out to our customer service team within 30 days of your purchase with your order number and the specific reason for your request.

• 2.
  Provide Documentation

  To help us maintain our quality standards, please provide photos of the product, the packaging, and the lot number found on the wrapper.

• 3.
  Internal Review

  Our quality assurance team will review your claim within 2-3 business days to determine if a replacement or credit is appropriate based on our food safety guidelines.

• 4.
  Resolution Delivery

  Once approved, we will immediately process a replacement shipment or issue a refund to your original payment method, which typically appears within 5-10 business days.